911 Call Taker — Impactful Public Safety Career

Public Safety Dispatch Network; Sweetwater (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Sweetwater, TX seeks 911 Call Takers who speak with callers, confirm locations, and document information for responders.

Roles may require rotating shifts, nights, weekends, holidays, and overtime, with training and certifications provided.

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, and ongoing training.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and ability to follow procedures.
• Accurate typing with speed to document information quickly.
• Clear verbal communication with callers and team members.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Ask focused questions to determine urgency.
• Enter details into dispatch software accurately.
• Forward information to the appropriate dispatch function promptly.
• Provide calm guidance to distressed callers within training.
• Follow language-access and accessibility resources as needed.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Sweetwater, TX seeks 911 Call Takers who speak with callers, confirm locations, and document information for responders.

Roles may require rotating shifts, nights, weekends, holidays, and overtime, with training and certifications provided.

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, and ongoing training.