911 Call Taker & Dispatcher — Public Safety

Regional 911 Intake Solutions; Pico Rivera (CA); Sur place; USD 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

Regional 911 Intake Solutions is seeking an emergency call-taker in Pico Rivera, CA. The role involves answering incoming calls, confirming locations and callbacks, and entering accurate data into dispatch systems to aid rapid responses.

Successful candidates will have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow established procedures. Training and certifications are required for advancement.

Qualifications

• Strong listening and comprehension skills required.
• Accurate typing and data entry abilities expected.
• Clear verbal communication essential for callers and team members.
• Ability to follow structured procedures and scripts.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Connaissances

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions is seeking an emergency call-taker in Pico Rivera, CA. The role involves answering incoming calls, confirming locations and callbacks, and entering accurate data into dispatch systems to aid rapid responses.

Successful candidates will have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow established procedures. Training and certifications are required for advancement.