911 Call Taker — 24/7 Emergency Dispatch

National Public Safety Careers; Durant (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Bennington, OK. You will field emergency calls, confirm locations, gather caller information, and document details for dispatchers.

Training and certification are required to provide pre-arrival instructions and coordinate response. Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Bennington, OK. You will field emergency calls, confirm locations, gather caller information, and document details for dispatchers.

Training and certification are required to provide pre-arrival instructions and coordinate response. Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.