$80k Ford Service Advisor Opportunity

Mills Automotive Group; Columbia (SC); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Vacation Time

401k Plan

Paid training

Vehicle discounts

Job summary

Mills Automotive Group is seeking Automotive Service Advisors in Columbia, SC, with a starting salary of $80K per year. As a service advisor, you will assist customers in understanding their vehicle service needs, ensuring excellent customer relationships while supporting the service department.

Prospective candidates should possess strong communication and organizational skills, and prior technical certification is preferred. Benefits include medical, dental, vision plans, and vacation time.

Qualifications

• Strong organizational skills to manage customer service effectively.
• Must have excellent communication skills to interact with clients.
• Ability to handle customer frustrations and provide solutions.

Responsibilities

• Perform service drive inspections of customer vehicles.
• Serve as a liaison between technicians and customers.
• Provide excellent customer service during repairs and vehicle deliveries.
• Review service history and recommend services to clients.

Skills

Excellent communication skills

Customer handling skills

Strong organizational skills

Trainable

Outgoing and friendly personality

Education

Technical certification

Manufacturer training certifications

Job description

$80K STARTING AT $80,000 PER YEAR

HERE WE GROW AGAIN!

Classic Ford / Lincoln of Columbia, NC needs Automotive Service Advisors to help with our growing service department. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturer’s guidelines. The service advisor must establish and maintain positive relationships with our clients.

What You Do:

• Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients’ service needs. Record them along with current vehicle and client information on the repair order.
• Interact with customers to determine immediate service needs.
• Serve as a liaison between technicians and customers.
• Provide excellent customer service experience.
• Review service history, multipoint inspection results and recommend service to clients.
• Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims.
• Support service department goals by improving sales of labor, parts, and accessories.
• Administer new and used vehicle warranty repairs in accordance with manufacturers requirements.
• Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer.
• Perform an active vehicle delivery with customer when work is completed.
• Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training.

Successful attributes and skills:

• Excellent communication skills and ability to be a team player.
• Ability to minimize and redirect customers frustrations.
• Trainable.
• Outgoing and friendly personality with great customer handling skills.
• Professional appearance.
• Strong organizational skills.
• Technical certification a plus.
• Manufacturer training certifications.

Compensation and benefits:

• Salary range starting at $80k for Ford Certified Service Advisors.
• Base range will be determined by competitive market rate for your skills, experience and performance.
• Bonuses are a part of your total compensation and will be based on achievement of specific business goals.
• Medical, Dental and Vision Plans.
• Vacation Time.
• 401k Plan.
• Paid training.
• Vehicle discounts.