8:30 AM - 1:00 PM: Customer Service Representative (Part-Time)

Dayton Freight Lines; Des Plaines (IL); Sur place; USD 20 000 - 29 000; Temps partiel

Avantages offerts par ce poste

401(k)

Competitive weekly pay

Quick advancement

Customized training program

Modern facilities

Résumé du poste

Dayton Freight Lines in Des Plaines, IL is seeking a Part-Time Customer Service Representative. The role supports freight pickup requests, rate quotes, shipment tracing, and customer inquiries with a focus on accuracy and timeliness.

Responsibilities include assisting the Service Center Manager, handling messages for managers, aiding drivers, and preparing bills of lading. The position offers a 401(k) plan, modern facilities, and opportunities for advancement.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage high call volumes with accuracy.
• Strong attention to detail in a fast-paced setting.
• Proficiency with Microsoft Office suite and data entry.

Responsabilités

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with customers and interline companies.
• May assist with payroll, data entry, freight reports, driver collect reports, billing and filing.

Connaissances

Excellent communication

Customer service

Attention to detail

Phone call handling

Fast-paced environment

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Overview

***Shift Available: 8:30 AM - 1:00 PM, Part-Time

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k)

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Starting Pay: $18.00/hour. Pay does vary depending on relevant experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.