5:00 PM - 10:00 PM: Customer Service Representative (Part-Time)

Dayton Freight Lines; Des Plaines (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Competitive weekly pay

Quick advancement

Structured training program

People-centered work environment

Modern facilities

Job summary

Dayton Freight Lines in Des Plaines, IL is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, freight charges, and shipment tracing, while maintaining strong communication with drivers and account managers.

The position offers a Monday–Friday, 5:00 PM–10:00 PM shift, $18.00 per hour starting pay, a structured training program, opportunities for advancement, and a professional, people-centered work environment with modern facilities.

Qualifications

• Experience in a fast-paced environment with high call volume.
• Exceptional communication and customer service skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Assist the Service Center Manager and Account Managers as needed.
• Take and relay messages for managers and account managers.
• Provide assistance to drivers and coordinate shipments.
• Prepare bills of lading and delivery receipts.
• Maintain clear communication with customers and interline partners.

Skills

Excellent communication

Attention to detail

Phone handling

Fast-paced environment

Customer service

Tools

Microsoft Office

Job description

Overview

***Shift Available: Monday - Friday, 5:00 PM - 10:00 PM

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k)

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Starting Pay: $18.00/hour. Pay does vary depending on relevant experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.