Customer Service Representative (Part-Time)

Dayton Freight Lines; Jackson (MI); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional, positive and people-cent

Job summary

Dayton Freight Lines in Jackson, MI is seeking a Customer Service Representative to support freight pickup requests, rate quotes, and shipment tracing. You will communicate with drivers and customers, prepare bills of lading, and assist Account Managers.

Ideal candidates have strong MS Office skills, excellent phone etiquette, and a proven ability to handle high call volumes in a fast-paced setting. This on-site role offers a structured training program and opportunities for advancement.

Qualifications

• Proficient with Microsoft Office programs.
• Fast-paced environment experience with strong attention to detail.
• Experience handling a high volume of phone calls.
• Excellent communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• Payroll assistance (may be requested).
• Data entry tasks.
• Freight reports generation.
• Driver collect reports handling.
• Billing and filling tasks.

Skills

Microsoft Office

Keyboarding

Attention to detail

Phone etiquette

Customer service

Job description

Overview

*Shifts available:

9:00 AM - 3:30 PM

3:00 PM - 8:30 PM

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.