Shift Manager

Ontario Trillium Foundation; Elizabethtown (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Shift Leader to coach Crew Members during shifts, assign tasks, and motivate the team to meet Brand standards and deliver a friendly guest experience.

Responsibilities include maintaining a respectful team environment, coaching crew, and ensuring operational excellence and profitability through adherence to safety, recipes, and standards.

Qualifications

• Restaurant, retail, or supervisory experience is required.
• Ability to work up to 35 hours per week.

Responsibilities

• Team Environment: Support a respectful team environment; communicate shift priorities, goals and results with team members; support the training of crew members as requested; provide coaching and feedback to crew members.
• Operational Excellence: Create and maintain a guest-first culture in the restaurant; operate with urgency to deliver speed targets; ensure brand standards, recipes and systems are executed; maintain a safe, secure and healthy work environment by following safety, food safety and sanitation guidelines; manage proper team deployment to deliver service.
• Profitability: Drive sales goals and results; execute restaurant standards and marketing initiatives; manage cash over/short during shift; ensure all products are prepared according to Brand standards; minimize waste.

Skills

Supervisory experience

Guest service

Team leadership

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.

Competencies

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications:

• Restaurant, retail, or supervisory experience
• Ability to work up to 35 hours

Responsibilities

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Operate with Sense of Urgency to deliver speed targets
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines
• Manage proper team deployment to deliver team service

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards
• Minimize waste