Shift Leader

The Hari Group; Villa Park (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Hari Group is seeking a Shift Leader in Villa Park, Illinois, responsible for coaching Crew Members and executing operational Brand standards to deliver an exceptional guest experience. Successful candidates will motivate team members, celebrate successes, and provide feedback while supporting a respectful team environment.

Applicants should have restaurant or retail experience, basic computer skills, and be fluent in English. A high school diploma is preferred. Join us to enhance our guest experience and contribute positively to our team.

Qualifications

• Fluency in English is required.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Basic math and writing skills are necessary.
• Basic computer skills are needed.

Responsibilities

• Coach Crew Members to meet Brand standards.
• Create a guest-first culture in the restaurant.
• Resolve guest issues efficiently.
• Drive sales goals and manage cash effectively.

Skills

Fluent in English

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Shift Leader

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills / Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred