Lux Front Desk Agent — Elevate Guest Experience

Hard Rock Hotel New York; New York (NY); On-site; USD 21,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Employee perks

Job summary

Hard Rock Hotel New York in Midtown Manhattan seeks a Guest Services Agent to deliver a high-touch, luxury guest experience from welcome to departure. You will greet guests, manage front desk operations, and anticipate needs with warmth and efficiency.

You will resolve issues promptly, coordinate with Housekeeping, Engineering, Concierge, Security, and Leadership, and provide recommendations on local attractions while upholding Hard Rock brand standards.

Qualifications

• Authorized to work in the United States.
• Excellent guest service and interpersonal skills.
• Ability to handle fast-paced environment with professionalism.

Responsibilities

• Greet guests and handle check-in and check-out procedures.
• Provide warm, efficient service and resolve guest concerns.
• Coordinate with Housekeeping, Engineering, Concierge, Security and Leadership to ensure seamless guest experience.
• Maintain knowledge of hotel amenities and local attractions to offer recommendations.

Skills

Guest service

Communication

Attention to detail

Time management

Teamwork

Problem solving

Adaptability

Job description

Hard Rock Hotel New York in Midtown Manhattan seeks a Guest Services Agent to deliver a high-touch, luxury guest experience from welcome to departure. You will greet guests, manage front desk operations, and anticipate needs with warmth and efficiency.

You will resolve issues promptly, coordinate with Housekeeping, Engineering, Concierge, Security, and Leadership, and provide recommendations on local attractions while upholding Hard Rock brand standards.