5-Star Guest Service Agent | Front Desk Concierge

Genting New York LLC; New York (NY); On-site; USD 90,202,000 - 101,464,000; Full time

Job summary

Genting New York LLC’s Resorts World New York City is seeking a Guest Services Agent to deliver premium 5-star service across front-desk operations and guest relations.

The role includes greeting guests, checking them in/out, handling reservations, and resolving inquiries while maintaining occupancy and service standards. A positive attitude and attention to detail are essential for guest satisfaction.

Qualifications

• Must be 21 years or older.
• High school diploma or GED.
• Excellent communication and guest service skills.
• Flexibility to work varied shifts in a fast-paced environment.

Responsibilities

• Book guest accommodations, room, show or restaurant reservations following current procedures.
• Check guests in and out of the hotel and greet them to ensure satisfaction.
• Handle complaints and assist guests with transportation arrangements and other needs.
• Present messages or packages and explain hotel services when required.
• Follow up calls to guest rooms to confirm satisfaction after services.

Job description

Genting New York LLC’s Resorts World New York City is seeking a Guest Services Agent to deliver premium 5-star service across front-desk operations and guest relations.

The role includes greeting guests, checking them in/out, handling reservations, and resolving inquiries while maintaining occupancy and service standards. A positive attitude and attention to detail are essential for guest satisfaction.