401(k) Plan Specialist — Compliance & Participant Support

adpinternalcareers; Denver (CO); On-site; USD 60,000 - 85,000; Full time

Job summary

ADP is hiring a 401(k) Plan Specialist in Denver to provide 401(k) product support to plan participants and clients through technical knowledge and issue ownership. You will research and resolve issues to ensure compliance and maintain participant satisfaction on issue resolution.

In this role you will respond to inquiries, serve as a primary contact for day-to-day record-keeping matters, and analyze plan documents for compliance. A 3–5 year background in related roles is preferred.

Qualifications

• Bachelor's degree preferred with a concentration in: Business, HR, or related field
• Years of directly related experience: 3-5 years

Responsibilities

• Respond to inquiries from MEP participants.
• Acts a primary contact for day to day record-keeping matters with an emphasis on first-call resolution for items relating to Plan compliance, systems and processes.
• Respond to inquiries regarding 401(k) technical, product, and compliance questions by researching and resolving issues.
• Troubleshoot participant issues requiring a full working knowledge of desktop tools and resources including ADP and Voya systems and the business processes that support them.
• Analyze compliance test results and Plan documents for adherence to applicable rules and regulations.
• Instruct clients on options available to correct failed (nondiscrimination) tests.
• Ensure department adherence to daily schedule to support call volumes for inbound participant related calls.
• Maintain flexibility to handle increases in daily phone volumes during peak calling times.
• Assists associates with questions and escalated calls, follows through on required research

Education

Bachelor's degree

Tools

ADP systems

Voya systems

Job description

ADP is hiring a 401(k) Plan Specialist in Denver to provide 401(k) product support to plan participants and clients through technical knowledge and issue ownership. You will research and resolve issues to ensure compliance and maintain participant satisfaction on issue resolution.

In this role you will respond to inquiries, serve as a primary contact for day-to-day record-keeping matters, and analyze plan documents for compliance. A 3–5 year background in related roles is preferred.