401(k) Plan Specialist

ADP, Inc.; Denver (CO); On-site; USD 46,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Matched retirement savings

Wellness program

Short- and long-term disability

Charitable contribution match

Holidays

Personal days & vacation

Paid volunteer time off

Job summary

ADP, Inc. is seeking a 401(k) Plan Specialist to provide product support to TotalSource 401(k) plan participants and clients. You will explore and resolve issues with government regulations, ensuring plan compliance and effective communication to ensure participant satisfaction.

The role emphasizes issue ownership, research, and escalation management within a large PEO services environment, with a commitment to client success and adherence to CORE values.

Qualifications

• Bachelor's degree preferred in Business/HR or related field.
• CEBS/ASPPA or other pension certification is a plus.
• 3–5 years of directly related experience preferred.

Responsibilities

• Respond to inquiries from MEP participants.
• Act as primary contact for day-to-day record-keeping with focus on first-call resolution for plan compliance, systems and processes.
• Research and resolve 401(k) technical, product, and compliance questions.
• Troubleshoot participant issues with ADP and Voya systems and related processes.
• Analyze compliance test results and Plan documents for adherence to rules and regulations.
• Instruct clients on options to correct failed (nondiscrimination) tests.
• Maintain daily schedule adherence to support call volumes.
• Assist associates with questions and escalated calls.

Skills

Customer service

Issue resolution

Analytical thinking

Education

Bachelor's degree in Business/HR

CEBS/ASPPA certification

Tools

ADP systems

Voya systems

Job description

This role will remain posted until Friday October 9, 2026

ADP is hiring a 401(k) Plan Specialist. In this position you will Provide 401(k) product support to the ADP TotalSource 401(k) Plan Participants/Clients through technical knowledge, issue ownership and maintaining Plan compliance. Research and resolve issues relating to the ADPTS MEP 401(k) Plan ensuring compliance with government regulations and laws promulgated hereunder. Develop and maintain effective communications to ensure participant satisfaction on issue resolution.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful Expertise is a core value at ADP. and in TotalSource we have built the largest Professional Employer Organization (PEO) in the country using that expertise. We provide our clients, small to mid-sized companies, with an integrated suite of HR management solutions - everything from payroll to benefits, HR compliance and HR support. Did you know that over 95% of our small business clients are not only satisfied with ADP's services but would recommend ADP to someone else? How would that kind of success impact your career?

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES

Client Contact

• Respond to inquiries from MEP participants.
• Acts a primary contact for day to day record-keeping matters with an emphasis on first-call resolution for items relating to Plan compliance, systems and processes.

System Updates

• Respond to inquiries regarding 401(k) technical, product, and compliance questions by researching and resolving issues.
• Troubleshoot participant issues requiring a full working knowledge of desktop tools and resources including ADP and Voya systems and the business processes that support them.
• Analyze compliance test results and Plan documents for adherence to applicable rules and regulations.
• Instruct clients on options available to correct failed (nondiscrimination) tests.
• Ensure department adherence to daily schedule to support call volumes for inbound participant related calls.
• Maintain flexibility to handle increases in daily phone volumes during peak calling times.
• Assists associates with questions and escalated calls, follows through on required research

QUALIFICATIONS REQUIRED

• Bachelor's degree preferred with a concentration in: Business, HR, or related field
• Years of directly related experience: 3-5 years

Preference will be given to candidates who have the following

• CEBS/ASPPA or other pension certification is a plus

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $45,600.00 - USD $85,000.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.