4:30 PM - 9:00 PM: Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Lakeville (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with company match

Paid holidays and vacation

Job summary

Dayton Freight Lines, Inc. seeks a Customer Service Representative to assist customers with inquiries related to freight operations. This role involves supporting the Service Center Manager and providing assistance to drivers, including preparing necessary documentation and maintaining communication.

Successful candidates should demonstrate exceptional communication and customer service skills, and be able to thrive in a fast-paced environment. The position offers a competitive pay structure and a professional work environment.

Qualifications

• Skillful in Microsoft Office Programs.
• Excellent keyboarding skills.
• Experience in fast-paced environments and attention to detail.
• Ability to handle a high volume of phone calls.
• Exceptional communication and customer service skills.
• Legally eligible to work in the United States.
• Must be at least 18 years of age.
• Fluent in English.

Responsibilities

• Assist customers with inquiries regarding freight.
• Support Service Center Manager and account managers.
• Provide assistance to drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with customers.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

Communication skills

Customer service skills

Job description

Overview

• Shift Available: 4:30 PM - 9:00 PM
• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills
• Legally eligible to work in the United States
• Must be at least 18 years of age
• Fluent in English

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k) plan, Company Match

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.