Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Walton (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Stable organization

Weekly pay

Advancement opportunities

Training program

People-centered environment

Modern facilities

Job summary

Dayton Freight Lines, Inc. is seeking a Customer Service Representative for an evening shift in Kentucky. You will assist customers with pickup requests, rate quotes, freight charges, and tracing, while coordinating with drivers and internal teams.

The role emphasizes accurate data handling, strong communication, and a customer-first approach in a fast-paced environment. Weekly pay and a supportive team culture are highlighted in the posting.

Qualifications

• Experience in fast-paced environments with strong attention to detail.
• Proven ability to handle a high volume of phone calls.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office programs and typographic accuracy.

Responsibilities

• Assist the Service Center Manager and take/deliver messages.
• Provide assistance to Drivers and prepare delivery paperwork.
• Maintain clear communication with customers and interline companies.
• Support in freight reports and basic data entry tasks.
• Assist with general administrative duties as needed.

Skills

Typing / keyboarding

Excellent communication

Customer service mindset

Attention to detail

Phone handling

Tools

Microsoft Office

Job description

Overview

Shift Available: 4:00 PM - 9:00 PM

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Freight reports

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.