Customer Service Representative (Part-Time)

Dayton Freight Lines; Indiana (PA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional, positive and people-cent

Modern facilities

Job summary

Dayton Freight Lines is seeking a Customer Service Representative for an evening shift (4:00 PM – 9:00 PM). The role focuses on assisting customers with freight pickups, rate quotes, and tracking, while supporting drivers and managers. A fast-paced environment, strong communication, and solid Microsoft Office skills are valued.

The position promises competitive weekly pay and a customized training program within a professional, positive, people-centered workplace at modern facilities.

Qualifications

• Proficiency with Microsoft Office programs.
• Excellent keyboarding skills.
• Experience in fast-paced environments with many calls.
• Exceptional communication and customer service abilities.

Responsibilities

• Assist customers with freight pickup requests, rate quotes, charges, hot shipments, tracking and appointments.
• Take and relay messages for the Service Center Manager and Account Managers.
• Assist Drivers as needed.
• Prepare bills of lading and delivery receipts.
• Maintain clear communication with internal and external customers and interline companies.

Skills

Microsoft Office

Typing speed

High-volume calls

Communication skills

Customer service

Job description

Overview

**Shift Available: 4:00 PM - 9:00 PM

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

*** Shift: Evening position, 4 PM - 9 PM

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.