3rd Shift/Over Night Rental & Return Agent

Avis Budget Group; College Park (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Incentive bonuses

Cash bonuses for perfect attendance

401K

Job summary

Avis Budget Group is seeking a Customer Service Agent for Budget Rent a Car at Atlanta Hartsfield Airport. The role covers the 3rd/overnight shift (11PM-7AM) with flexibility for nights and weekends.

The position offers competitive pay, paid vacations/holidays, incentive bonuses, perfect attendance bonuses, and a 401K. The responsibilities include greeting customers, handling inquiries, vehicle exchanges, and processing returns with accuracy, while adhering to company policies and training

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Professional communication skills.
• Valid Georgia driver's license.
• Clean driving record.

Responsibilities

• Greet customers using standard dialogue.
• Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
• Perform vehicle exchanges and extensions.
• Monitor traffic control.
• Inspect incoming vehicles for new damage.
• Report damages to on-duty supervisor.
• Scan returning vehicles back into system.
• Provide computerized receipt to customer.
• Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
• Support a team environment by assisting other agents and/or other areas when needed

Skills

Computerized systems

MS Office

Retail experience

Outdoor work experience

Education

High School Diploma or equivalent

Job description

Description

Budget Rent a Car of Atlanta is currently hiring for a Customer Service Agent at our Hartsfield Airport location to work our 3rd/overnight shift (11PM-7AM). Qualified candidates must be flexible to nights and weekends. Experience with overnight shifts strongly preferred. We offer competitive pay, paid vacations, paid holidays, incentive bonuses, cash bonuses for perfect attendance, and a 401K.

Requirements

Responsibilities

• Greet customers using standard dialogue
• Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
• Perform vehicle exchanges and extensions
• Monitor traffic control
• Inspect incoming vehicles for new damage
• Report damages to on-duty supervisor
• Scan returning vehicles back into system
• Provide computerized receipt to customer
• Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
• Support a team environment by assisting other agents and/or other areas when needed

Desired Qualifications

• Knowledge and use of computerized systems
• Intermediate proficiency in Microsoft applications
• Retail and sales experience
• Previous experience working in an outdoors environment

Minimum Qualifications

• High School Diploma or equivalent
• 1 year of customer service experience
• Professional communication skills
• Problem resolution experience
• Minimum age of 18
• Valid Georgia driver's license
• Clean driving record