Customer Service & Rental Agent

Budget Rent a Car; Tucker (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Incentive bonuses

Cash bonuses for perfect attendance

401K

Job summary

Budget Rent a Car of Atlanta is seeking a Customer Service Agent at our Lavista Road location in Tucker. You will greet customers, handle inquiries, and assist with vehicle exchanges while maintaining up-to-date knowledge of pricing and promotions.

The role emphasizes professional communication, a valid GA driver's license, and a minimum 18-year-old with customer service experience, in a roadside outdoor environment.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience.
• Professional communication skills.
• Valid Georgia driver's license with clean record.
• Minimum age 18.

Responsibilities

• Greet customers using standard dialogue.
• Address inquiries, explain charges and damages.
• Perform vehicle exchanges and extensions.
• Monitor traffic control.
• Inspect incoming vehicles for new damage.
• Report damages to supervisor.
• Scan returning vehicles back into system and provide receipts.
• Maintain knowledge of policies and promotions.
• Assist other agents and areas as needed.

Skills

Computerized systems knowledge

MS Office proficiency

Retail and sales experience

Outdoor environment experience

Education

High school diploma

Job description

Description

Budget Rent a Car of Atlanta is currently accepting applications for a Customer Service Agent at our Lavista Road location in Tucker. We offer competitive pay, paid vacations, paid holidays, incentive bonuses, cash bonuses for perfect attendance, and a 401K.

Requirements

Responsibilities

• Greet customers using standard dialogue
• Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
• Perform vehicle exchanges and extensions
• Monitor traffic control
• Inspect incoming vehicles for new damage
• Report damages to on-duty supervisor
• Scan returning vehicles back into system
• Provide computerized receipt to customer
• Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
• Support a team environment by assisting other agents and/or other areas when needed

Desired Qualifications

• Knowledge and use of computerized systems
• Intermediate proficiency in Microsoft applications
• Retail and sales experience
• Previous experience working in an outdoors environment

Minimum Qualifications

• High School Diploma or equivalent
• 1 year of customer service experience
• Professional communication skills
• Problem resolution experience
• Minimum age of 18
• Valid Georgia driver's license
• Clean driving record