3rd Shift/Over Night Rental & Return Agent

Budget Car and Truck Rental of Atlanta; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Incentive bonuses

Cash bonuses for perfect attendance

401K plan

Job summary

Budget Rent a Car of Atlanta is hiring a Customer Service Agent for the Hartsfield Airport location, working the 3rd/overnight shift from 11 PM to 7 AM. Candidates must be flexible to nights and weekends, with overnight experience preferred.

The role offers competitive pay, paid vacations, holidays, bonuses, and a 401K plan. The position requires strong communication, basic computer skills, and a customer-service mindset to assist guests with charges, damages, directions, and vehicle exchanges

Qualifications

• Knowledge and use of computerized systems.
• Proficiency with Microsoft Office applications.
• Experience in retail sales environment.
• Experience working outdoors or in an outdoor setting.

Responsibilities

• Greet customers using standard dialogue
• Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
• Perform vehicle exchanges and extensions
• Monitor traffic control
• Inspect incoming vehicles for new damage
• Report damages to on-duty supervisor
• Scan returning vehicles back into system
• Provide computerized receipt to customer
• Maintain current knowledge and adhere to guidelines on all policies and promotions
• Support a team environment by assisting other agents and/or other areas when needed

Skills

Computer systems

Microsoft Office

Retail experience

Outdoors environment

Education

High School Diploma or equivalent

Job description

Description

Budget Rent a Car of Atlanta is currently hiring for a Customer Service Agent at our Hartsfield Airport location to work our 3rd/over night shift (11PM-7AM). Qualified candidates must be flexible to nights and weekends. Experience with overnight shifts strongly preferred. We offer competitive pay, paid vacations, paid holidays, incentive bonuses, cash bonuses for perfect attendance, and a 401K.

Requirements

Responsibilities

• Greet customers using standard dialogue
• Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
• Perform vehicle exchanges and extensions
• Monitor traffic control
• Inspect incoming vehicles for new damage
• Report damages to on-duty supervisor
• Scan returning vehicles back into system
• Provide computerized receipt to customer
• Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
• Support a team environment by assisting other agents and/or other areas when needed

Desired Qualifications

• Knowledge and use of computerized systems
• Intermediate proficiency in Microsoft applications
• Retail and sales experience
• Previous experience working in an outdoors environment

Minimum Qualifications

• High School Diploma or equivalent
• 1 year of customer service experience
• Professional communication skills
• Problem resolution experience
• Minimum age of 18
• Valid Georgia driver's license
• Clean driving record