3rd Shift Medical Switchboard Operator

Advocate Aurora Health; Winston-Salem (NC); On-site; USD 29,000 - 43,000; Part time

Benefits offered by this job

Health benefits

Retirement plans

Educational assistance

Paid time off

Job summary

Advocate Health is seeking a part-time switchboard operator to provide after-hours answering service for internal clinics. You will handle calls across multiple campuses, identify callers’ needs, and relay information to on-call physicians according to guidelines.

The role requires a high school diploma or GED with two years in direct consumer service, calm performance under stress, and typing 45 wpm. Third shift, 16 hours weekly, 23:30–08:00, with competitive pay.

Qualifications

• High school diploma or GED with two years' experience in a direct consumer service role.
• Experience handling high volume calls in a stressful environment preferred.
• Previous experience in a medical environment preferred.

Responsibilities

• Provides excellent customer service by answering calls in a courteous, respectful and professional manner.
• Identifies callers' needs by soliciting information to handle requests efficiently.
• Takes initiative to address callers' concerns and complaints.
• Provides after-hours answering service for internal clinics and pages the on-call physician as needed.
• Maintains switchboard database and stays abreast of campus changes across multiple facilities.
• Updates on-call schedules and follows up on schedule discrepancies and missing data.
• Assists with sensitive after-hours discussions and records the conversation for documentation.

Skills

Clear voice

Interpersonal skills

Computer skills

Multi-system navigation

Typing 45 wpm

Education

High school diploma or GED

Job description

Advocate Health is seeking a part-time switchboard operator to provide after-hours answering service for internal clinics. You will handle calls across multiple campuses, identify callers’ needs, and relay information to on-call physicians according to guidelines.

The role requires a high school diploma or GED with two years in direct consumer service, calm performance under stress, and typing 45 wpm. Third shift, 16 hours weekly, 23:30–08:00, with competitive pay.