After-Hours Switchboard Specialist (3rd Shift)

Atrium Health Enterprise; Winston-Salem (NC); On-site; USD 29,000 - 43,000; Part time

Job summary

Atrium Health is seeking a part-time Switchboard Operator for the 23:30–08:00 third shift, totaling 16 hours per week. You will answer calls, gather information, and route requests across campuses, supporting internal clinics after hours.

Ideal candidates have a high school diploma or GED and two years in customer service, with the ability to stay calm under pressure and navigate multiple software systems while typing at least 45 words per minute.

Qualifications

• High school diploma or GED with two years' direct consumer service experience.
• Experience handling a high volume of calls in a stressful environment preferred.
• Previous experience in a medical environment preferred.

Responsibilities

• Provide excellent customer service by answering calls politely and identifying caller needs.
• Provide after-hours answering for internal clinics and relay information to on-call physician.
• Maintain switchboard database reflecting changes across campuses.
• Update on-call schedules and follow up on discrepancies.
• Assist Pathology as third-party witness during autopsies with documentation.
• Receive and dispatch service requests to departments and document in systems.
• Perform other related duties as assigned.

Skills

Clear voice

Interpersonal skills

Computer skills

Multisystem navigation

Typing 45 wpm

Education

High school diploma or GED

Experience in consumer service

Job description

Atrium Health is seeking a part-time Switchboard Operator for the 23:30–08:00 third shift, totaling 16 hours per week. You will answer calls, gather information, and route requests across campuses, supporting internal clinics after hours.

Ideal candidates have a high school diploma or GED and two years in customer service, with the ability to stay calm under pressure and navigate multiple software systems while typing at least 45 words per minute.