IT Support Technician

ManpowerGroup Global, Inc.; Spring (TX); On-site; USD 34,440 - 38,572; Full time

Job summary

A major staffing and recruitment firm is looking for an IT Support Technician to provide essential overnight IT support. This role involves monitoring systems, resolving incidents, and supporting end users. Ideal candidates will have over 2 years of Tier 2 IT support experience, strong troubleshooting skills, and the ability to work independently during rotating overnight shifts. The position offers $25 to $28 per hour on W2 and requires flexibility for weekends.

Qualifications

• 2+ years of Tier 2 IT support experience.
• Experience troubleshooting hardware, software, and networking issues.
• Ability to work overnight and manage IT ticket queues.

Responsibilities

• Act as the sole IT support during overnight shifts.
• Monitor system health and operational availability.
• Provide support for desktops, laptops, and operational applications.

Skills

Strong troubleshooting skills

Excellent written communication

Ability to work independently

Flexibility to work rotating shifts

Tools

ITSM tools (ServiceNow or similar)

Monitoring tools

Job description

Job Title: IT Support Technician (Night Shift Rotation)

Location: Onsite (Confidential Client)
Schedule: Rotating Overnight Shifts (10–12 hours)
Pay: $25- $28/hr on W2

About the Role

We are seeking a reliable and detail-oriented IT Support Technician to provide critical overnight support in a fast-paced, operations-driven environment. This role serves as the primary on-site IT resource during off-hours, ensuring system stability, rapid incident response, and uninterrupted operational continuity.

You will play a key role in monitoring systems, resolving incidents, and supporting end users while working independently overnight. This position requires strong troubleshooting skills, sound judgment, and the ability to elevate issues appropriately in a mission‑critical setting.

Schedule & Rotation

This role follows a monthly rotating schedule:

• Month A: Monday – Thursday | 7:00 PM – 5:00 AM (10-hour shifts, 40 hrs/week)
• Month B: Friday – Sunday | 7:00 PM – 7:00 AM (12-hour shifts, 36 hrs/week)

Key Responsibilities

Incident Response & System Monitoring

• Act as the sole IT support resource during overnight shifts
• Monitor system health, connectivity, and operational availability
• Triage and resolve Level 1 & Level 2 incidents; elevate as needed
• Proactively identify issues using logs, alerts, and monitoring tools
• Escalate cybersecurity or safety‑critical incidents per protocol

End-User & Operational Support

• Provide support for desktops, laptops, docking stations, monitors, and peripherals
• Troubleshoot connectivity and hardware/software issues
• Manage IT ticket queues and respond to operational communication channels
• Support internal operational applications and SaaS platforms
• Assist with onboarding tasks and asset lifecycle management

Shift Handover

• Perform detailed shift handovers at the start and end of each shift
• Communicate open incidents, alerts, and risks clearly to incoming teams
• Maintain accurate documentation of all overnight activities

Operational Risk & Compliance

• Understand business impact of incidents including production and safety risks
• Follow all security, compliance, and escalation protocols
• Participate in incident reviews and continuous improvement efforts

Required Qualifications

• 2+ years of Tier 2 IT support experience
• Strong troubleshooting skills across hardware, software, and networking
• Experience with ITSM tools (ServiceNow or similar)
• Ability to work independently in overnight environments
• Excellent written communication and documentation skills
• Flexibility to work rotating overnight shifts (including weekends)

Preferred Qualifications

• Experience in operations‑critical or industrial environments
• Familiarity with monitoring tools, telemetry, or operational technology (OT)
• Experience with VDI, imaging, and remote access tools
• ITIL Foundation certification
• Exposure to enterprise SaaS platforms (e.g., Compass or similar)

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!