340B Client Success Manager - Remote & Strategic Partner

Socket.dev; Boca Raton (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account (FSA)

Dental and vision insurance

401(k) retirement plan

Paid time off

Job summary

Socket.dev is seeking a 340B Client Success Manager to build strategic relationships with enterprise clients and ensure maximum value from our software solutions.

In this remote, full-time role, you will manage accounts in Salesforce, coordinate with product and support teams, train clients on features, and focus on retention, satisfaction, and revenue growth while traveling as needed.

Qualifications

• Bachelor’s degree in business, healthcare, operations, or related field.
• 5+ years in client relationship management or similar in software delivery.
• Proven ability to manage enterprise clients and drive outcomes.
• Strong Excel skills (V-Lookup, Pivot Tables, charts) and data analysis.
• Experience with CRM tools like Salesforce.
• Excellent communication, presentation, and negotiation skills.
• Ability to lead during organizational change.

Responsibilities

• Develop deep client relationships and align services with business goals.
• Manage client accounts in Salesforce, document interactions.
• Train and support clients on product features.
• Foster long-term retention and measure satisfaction.
• Advocate for client needs to product and success teams.
• Identify issues proactively and coordinate cross-functionally.

Skills

Advanced Excel

CRM & analytics tools (Salesforce)

Excellent communication & negotiation

Education

Bachelor's degree in business, healthcare, operations, or related field

Master's degree preferred

Tools

Salesforce

Job description

Socket.dev is seeking a 340B Client Success Manager to build strategic relationships with enterprise clients and ensure maximum value from our software solutions.

In this remote, full-time role, you will manage accounts in Salesforce, coordinate with product and support teams, train clients on features, and focus on retention, satisfaction, and revenue growth while traveling as needed.