Logistics Customer Support Specialist

ODW Logistics, Inc.; Byhalia (MS); On-site; USD 23,000 - 33,000; Full time

Job summary

ODW Logistics, Inc. is seeking a Customer Service Representative for 1st shift at our Byhalia, MS facility. The CSR will handle shipping/receiving docs, communicate with carriers and customers, and manage data in the Warehouse Management System and MS Office.

Qualifications include 1–2+ years in customer service, HS diploma, and AS400/WMS familiarity. This full-time hourly position offers solid teamwork, reliability, and opportunity to support seamless inventory and order flows.

Qualifications

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Skills

Customer service

Communication

Data entry

Microsoft Office

Teamwork

Education

High School diploma or equivalent

Tools

AS400 WMS

Job description

ODW Logistics, Inc. is seeking a Customer Service Representative for 1st shift at our Byhalia, MS facility. The CSR will handle shipping/receiving docs, communicate with carriers and customers, and manage data in the Warehouse Management System and MS Office.

Qualifications include 1–2+ years in customer service, HS diploma, and AS400/WMS familiarity. This full-time hourly position offers solid teamwork, reliability, and opportunity to support seamless inventory and order flows.