Veterinary Client Service Representative - Call Center

COVE Animal Health; Middletown (CT); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Mental Health Focused Services

401(k) plan with employer match

Competitive PTO and holidays

Team building and social events

Job summary

COVE Animal Health in Middletown, CT is hiring a full-time Call Center Client Service Representative to deliver friendly, accurate service to clients and their pets. You will be the first point of contact, handling inquiries and scheduling, while maintaining compassionate communication.

The role requires calm under pressure, teamwork with veterinarians and staff, familiarity with veterinary terminology, and a willingness to learn.

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Excellent verbal and written communication skills to interact with clients and staff.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.

Responsibilities

• Provide client service to veterinary clients in a fast-paced call center environment.
• Handle high-volume inquiries with accuracy and empathy.
• Maintain client records and coordinate appointments using practice management software (EzyVet/SmartFlow).
• Collaborate with veterinarians and team members to ensure smooth clinic operations.

Skills

Customer service

Communication

Empathy

Teamwork

Multitasking

Tools

EzyVet

SmartFlow

Job description

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Veterinary Client Service Representative – Call Center

Description

We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking kind, compassionate, and detail‑oriented Call Center Client Service Representative to join our fantastic team of veterinary professionals in our Specialty, Emergency and Primary Care practice in Middletown, Connecticut.

Our vision is simply to make the community and the people and animals in it happier and healthier and we need you to help us accomplish that.

What to Expect

• Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Surgery, and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in‑house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You

We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representative who will thrive in a fast‑paced, high‑volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

Compensation

Based on experience – $18.75 – $24.75

Anticipated Schedule

This is a full‑time position: 5 days a week – 8 hour‑shifts.

• Tuesday, Wednesday, Thursday, and Friday – 8:00 am–4:30 pm
• Saturday – 7:00 am–3:30 pm

Weekend and holidays are required.

Benefits

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match

Requirements

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast‑paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team‑oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high‑stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.