2nd-Shift Tow Dispatcher - Fast-Paced, Customer-Focused

VALOR BUYCO LLC; Salem (WV); On-site; USD 43,841,000 - 59,314,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k)

Job summary

Brown & Son Towing in Salem, VA is hiring a Tow Dispatcher for 2:00p-10:00p, Monday–Friday. You will be the first contact for customers, motor clubs, police and fleet accounts, dispatching the right truck and driver to each call while staying calm during busy periods.

Key tasks include handling calls, collecting details, assigning to drivers, and updating ETAs. The role requires strong communication, multitasking, and familiarity with dispatch software.

Qualifications

• High school diploma or GED.
• Dispatch in towing required. Heavy Wrecker Towing or transportation experience is a strong plus.
• Good knowledge of local roads and geography.
• Comfortable with computers and able to use several screens and systems at once.
• Clear phone manner and strong written communication.
• Able to prioritize, multitask and stay composed under pressure.

Responsibilities

• Answer incoming calls and take roadside assistance and towing requests from customers, police rotation lists, insurance companies and commercial accounts.
• Collect accurate call details: location, vehicle year/make/model, condition, drop-off location and payment method.
• Track drivers in real time with GPS and dispatch software, and update ETAs for customers and account partners.
• Assign calls to drivers based on location, truck type and availability.
• Enter and close out calls in the dispatch system with correct charges, mileage and notes.

Skills

Multitasking

Communication skills

Prioritization

Calm under pressure

Education

High school diploma or GED

Tools

Towbook

Omadi

Beacon

Job description

Brown & Son Towing in Salem, VA is hiring a Tow Dispatcher for 2:00p-10:00p, Monday–Friday. You will be the first contact for customers, motor clubs, police and fleet accounts, dispatching the right truck and driver to each call while staying calm during busy periods.

Key tasks include handling calls, collecting details, assigning to drivers, and updating ETAs. The role requires strong communication, multitasking, and familiarity with dispatch software.