2nd Shift Supervisor (Bilingual)

City Wide Facility Solutions; Tampa (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Paid time off

Medical/dental/vision coverage

Supplemental insurance programs

Job summary

City Wide Facility Solutions is seeking a 2nd Shift Supervisor in Tampa, Florida. This role focuses on ensuring client satisfaction and maintaining operations by overseeing Independent Contractors. The ideal candidate has management experience in the commercial janitorial field and is bilingual in English and Spanish.

The position includes benefits such as paid time off, medical/dental/vision coverage, and a competitive salary with commission potential. Join a long-standing team with a commitment to mentorship and success.

Qualifications

• Three years of prior experience in management.
• Experience in the commercial janitorial services industry.
• Ability to coach, motivate, and lead a team.

Responsibilities

• Develop relationships with Independent Contractors and In-House labor.
• Ensure quality assurance and client satisfaction.
• Communicate daily with Facility Solutions Manager.
• Manage inspections and customer complaints.
• Execute operational policies and procedures.

Skills

Bilingual ability in English and Spanish

Strong planning and organization skills

Excellent communication and interpersonal skills

Innovative mindset for continuous improvement

MS Office and Internet skills

Education

High school diploma or equivalent experience

Job description

The 2nd Shift Supervisor is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The 2nd Shift Supervisor must be able to work independently and with others, in any type of facility including but not limited to: industrial, manufacturing, office, medical, retail, etc. The 2nd Shift Supervisor must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients' needs.

Essential Functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use
• Other duties as necessary

Requirements

• High school diploma required or equivalent experience in the commercial janitorial services industry.
• Bilingual ability in English and Spanish is highly preferred
• Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be innovative and strive for continuous process improvement
• MS Office, Internet skills required

Benefits

City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching. This position fits a defined sales career path within our company. We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions. Benefits include paid time off, medical/dental/vision coverage, and supplemental insurance programs.

About City Wide Facility Solutions

City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.