2nd Shift Production Lead — KPI & Team Coach

CTDI; Jeffersonville (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Monthly bonus

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CTDI is seeking a 2nd shift Operations Supervisor in Jeffersonville, IN to lead a production team and drive performance. The role centers on staffing, daily planning, and ensuring safety and quality through strong oversight of KPIs and timely reporting.

You will mentor staff, manage timecards, and coordinate with HR to address issues, while maintaining a focus on meeting SLAs and customer expectations.

Qualifications

• Minimum of 1 year of leadership experience, materials/distribution environment preferred.
• Strong problem-solving and decision-making skills with a focus on results and continuous improvement.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects.
• Proficient leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Proficient in Microsoft Office and general computer use.

Responsibilities

• Supervises workers who operate production machinery, assemble items, perform quality checks, or package products for shipment.
• Assigns tasks for the day, provides support with production challenges, and looks for ways to improve operations.
• Supports the team in meeting or exceeding daily KPIs through accurate reporting that aligns with or surpasses customer expectations.
• Delivers clear and concise information during shift transition meetings, ensuring the next shift is prepared for success.
• Provides first level of support for any escalated issue during work shift.
• Maintains consistent production quality by monitoring departmental performance metrics.
• Communicates effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Engages in employee relations initiatives by promptly addressing employee concerns andbassisting HR and Managers with administering disciplinary actions to direct labor team members.
• Monitors the accuracy and timely completion of employee timecards by reviewing submissions, correcting errors, and working with team members to resolve discrepancies in accordance with company policies.
• Assists with temporary labor compliance by escalating attendance, conduct, and performance issues through the appropriate channels.
• Contributes to a positive work environment by fostering open communication, promoting mutual respect, and supporting team collaboration.
• Assists in P&L forecasting and analysis, alongside labor planning and scheduling.
• Prepares and delivers daily performance feedback and reporting as required.
• Coordinates workflow and ensures supplies and materials are available to meet demand.
• Provides training, motivation, and support to employees regarding company procedures, development opportunities, and departmental processes.
• Ensures compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• Performs all other duties as assigned, based on the needs of the business the warehouse supports.

Skills

Leadership

Problem solving

Detail oriented

Communication

Customer engagement

Microsoft Office

Education

Associate degree

Tools

UKG

OSHA knowledge

Job description

CTDI is seeking a 2nd shift Operations Supervisor in Jeffersonville, IN to lead a production team and drive performance. The role centers on staffing, daily planning, and ensuring safety and quality through strong oversight of KPIs and timely reporting.

You will mentor staff, manage timecards, and coordinate with HR to address issues, while maintaining a focus on meeting SLAs and customer expectations.