2nd Shift Hybrid NOC Specialist: Small Cell & DAS Ops

Fort Point LLC; Canonsburg (Washington County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A telecommunications firm is seeking a NOC Specialist in Canonsburg to provide essential support in managing network operations. This role involves monitoring and resolving network issues, interacting with clients, and ensuring compliance with operational standards. Candidates should have an associates degree, and 3-5 years in customer service, preferably within telecommunications. The position offers a hybrid schedule, allowing for remote work on certain days.

Qualifications

• 3-5 years of customer service experience is crucial.
• Telecommunication and wireless experience preferred.
• Familiarity with network management systems is a plus.

Responsibilities

• Monitor and resolve network issues in the NOC.
• Analyze alarms and restore services for small cell operations.
• Engage with field operations and Tier 2 support as needed.

Skills

Customer service

Problem solving

Wireless telecommunications experience

MS Office proficiency

Education

Associates degree or equivalent technical training

Job description

A telecommunications firm is seeking a NOC Specialist in Canonsburg to provide essential support in managing network operations. This role involves monitoring and resolving network issues, interacting with clients, and ensuring compliance with operational standards. Candidates should have an associates degree, and 3-5 years in customer service, preferably within telecommunications. The position offers a hybrid schedule, allowing for remote work on certain days.