2nd Shift Field Operations Manager — Security & Compliance

Titan Security Group; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical and dental insurance

Career growth opportunities

Skills-enhancing training

Job summary

Titan Security Group is seeking a Field Operations Manager to lead quality assurance and compliance for a select group of accounts. The role is a 2nd shift position (Thursday–Monday, 4pm–12am) and reports to a Director of Operations in Illinois. You will supervise a team, train staff, and ensure top-tier service.

Qualifications include at least 1 year of managerial security experience, ability to pass screenings, and a valid PERC/FOID and driver’s license. Bilingual skills are a plus.

Qualifications

• Minimum 1 year of continuous managerial experience in security or related field.
• Must pass pre-employment drug screening and criminal background checks.
• Must be 21+ with a valid Illinois PERC/FOID card and driver’s license.

Responsibilities

• Train team members in customer service and complete QA and compliance procedures.
• Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal.
• Support HR in hiring, training, onboarding, and terminations.
• Respond to escalated security issues or emergencies.
• Compile and prepare incident, personnel, and account trend reports.
• Maintain a flexible schedule, including weekends.

Skills

Team leadership

Quality assurance

Staff coaching

Customer service

MS Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Titan Security Group is seeking a Field Operations Manager to lead quality assurance and compliance for a select group of accounts. The role is a 2nd shift position (Thursday–Monday, 4pm–12am) and reports to a Director of Operations in Illinois. You will supervise a team, train staff, and ensure top-tier service.

Qualifications include at least 1 year of managerial security experience, ability to pass screenings, and a valid PERC/FOID and driver’s license. Bilingual skills are a plus.