2nd-Line Desktop Support Technician (Travel Ready)

Zodiac Solutions, Inc

Lexington (MA)

On-site

USD 60,000 - 75,000

Full time

2 days ago

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Job summary

Zodiac Solutions, Inc. seeks an on-site Deskside/OSS/FSO IT support specialist in Lexington, MA. You will provide hands-on support for desktops, laptops, tablets, smartphones, AV equipment, and peripherals, ensuring timely resolution and customer satisfaction.

Responsibilities include imaging work, asset management, on-site coverage, and travel to remote locations. Strong English communication and ITSM familiarity required; willingness for on-call weekends/holidays; BAU or project work

Qualifications

Strong Windows desktop & laptop troubleshooting skills, including imaging and software deployment.
Proficient in Office 365 apps, Teams, and cloud-based services (Google alternatives).
Experience with ServiceNow ticketing and ITSM processes.
Azure, Intune, and Active Directory user/group management experience.
Good English communication; able to document clearly and concisely.

Responsibilities

Provide Deskside / OSS / FSO technical support to desktops, laptops, tablets, phones, AV, and peripherals.
Diagnose and resolve hardware/software issues; perform OS imaging/reimaging and supporting systems administration.
Handle 2nd line IT support requests, ensuring SLAs and customer satisfaction.
Maintain asset inventory; perform on-site maintenance and movement of equipment.