2nd Line Application Support Engineer — Shift Role

Numerator; Indiana (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

Worldpanel by Numerator is seeking a 2nd Line Application Support Engineer to join the Central Support Team. You will provide 1st and 2nd line application support across a range of bespoke services, handling incidents and service requests for global users on rotating shifts.

This role operates on a 28-day Pitman schedule, day and night, with GMT hours and collaboration across Dev, QA, Infrastructure, and SME groups.

Qualifications

• 2–5 years in Application Support / Systems Engineering / SRE.
• Certifications in Linux, WebSphere, or database management would be an added advantage.
• Experience in cloud platforms (AWS, Azure, or Google Cloud) and ITIL desirable; formal certification is a plus.

Responsibilities

• Shift based 2nd Line Support Engineer, primarily providing application support at a 1st and 2nd line level across a variety of services and applications.
• The shift will be based on a 28-day rotating pitman model.
• Collaborate with Dev, QA, Infrastructure, and other SMEs to progress complex issues efficiently.

Skills

Windows Server

Windows OS

Linux

Application Troubleshooting

APIs

SQL queries

REST/API calls

Databases

SQL proficiency

Networking

Scripting / Automation

PowerShell

Bash

Python

Postman

ITIL

Tools

Jira

Job description

Worldpanel by Numerator is seeking a 2nd Line Application Support Engineer to join the Central Support Team. You will provide 1st and 2nd line application support across a range of bespoke services, handling incidents and service requests for global users on rotating shifts.

This role operates on a 28-day Pitman schedule, day and night, with GMT hours and collaboration across Dev, QA, Infrastructure, and SME groups.