2nd-Line Application Support Engineer — 24/7 Global

Numerator; Indiana; On-site; USD 65,000 - 100,000; Full time

Job summary

Worldpanel by Numerator is seeking a 2nd Line Application Support Engineer to join our Central Support Team in Indiana. You will own incidents, service requests, and complex application issues, working closely with 1st Line, Development, QA, and Infrastructure to drive timely resolutions.

This role requires strong debugging skills, experience with production environments, and a proactive approach to incident ownership.

Qualifications

• 3–5 years in Application Support or similar
• Strong analytical and troubleshooting skills
• Experience supporting production applications
• Fluent English communication

Responsibilities

• Provide 1st and 2nd Line application support across business-critical apps
• Investigate and resolve incidents and service requests
• Analyze logs to identify causes
• Troubleshoot web and client/server apps, APIs, and integrations
• Use SQL queries to investigate data issues
• Perform API testing with tools like Postman
• Collaborate with Development, QA, Infrastructure, and SMEs
• Support incident resolution per SLAs and ITSM processes
• Maintain incident docs and knowledge articles
• Identify recurring issues and contribute to problem management
• Maintain readiness for 24x7 shift
• Ensure production environment stability

Skills

3–5 years exp in Application Support

Analytical troubleshooting

English communication

Production environment experience

Tools

SQL

Postman

PowerShell

Bash

Job description

Worldpanel by Numerator is seeking a 2nd Line Application Support Engineer to join our Central Support Team in Indiana. You will own incidents, service requests, and complex application issues, working closely with 1st Line, Development, QA, and Infrastructure to drive timely resolutions.

This role requires strong debugging skills, experience with production environments, and a proactive approach to incident ownership.