2nd Lien Collections Strategist

Newrez; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer

401(k) Retirement plan with employer

Job summary

Newrez in Tempe, AZ is seeking a 2nd Lien Loan Consultant to handle early collections on delinquent portfolios and steer workouts toward feasible repayment or modification plans. You will review loan data, contact borrowers, and coordinate with appraisers, inspectors, and agents as needed.

The role requires experience in loss mitigation, strong negotiation skills, and adherence to FDCPA guidelines. On-site work with overtime as needed, and opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• 2-4 years’ experience within collections and loss mitigation.

Responsibilities

• Receive and review loan information on 1 to 180+ delinquent 2nd lien accounts.
• Contact borrowers to cure delinquency, set up payment arrangements, review borrower’s response packages for modifications, repayment plans or settle accounts.
• Identify and recommend optimal workout strategies based on borrower circumstances.
• Identify and recommend legal strategies, as necessary.
• Increase frequency of borrower contact based on days since last payment.
• Engage in efforts to prevent foreclosure through loan modification, repayment plans and deferments.
• Analyze and underwrite the borrower’s income through documents such as financial statements, tax returns, credit reports and collateral appraisals.
• Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
• Handle escalated files with clear responses.

Skills

Tracking databases

Loan terminology

Attention to detail

Fast learner

Verbal negotiation

Education

High school diploma or equivalent

Bachelor’s degree preferred

2-4 years collections experience

Tools

LMS (Loss Mitigation System)

DA Tool

Job description

Newrez in Tempe, AZ is seeking a 2nd Lien Loan Consultant to handle early collections on delinquent portfolios and steer workouts toward feasible repayment or modification plans. You will review loan data, contact borrowers, and coordinate with appraisers, inspectors, and agents as needed.

The role requires experience in loss mitigation, strong negotiation skills, and adherence to FDCPA guidelines. On-site work with overtime as needed, and opportunities for growth within a supportive team.