Remote Mortgage Delinquency Support Specialist

Newrez LLC; Tempe (AZ); Ibrido; USD 38.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Health Savings Account with employer

401(k) Retirement plan with employer

Paid Maternity Leave/Parental Bonding

Pet insurance

Tuition reimbursement

Employee Loan Program

Emergency and Disaster Fund

Descrizione del lavoro

Newrez LLC is seeking a Performing Loan Consultant to deliver outstanding customer service in a fast-paced call center, guiding homeowners through past-due mortgage issues and creating practical payment solutions.

The role emphasizes negotiation, problem-solving, and adherence to industry regulations, with opportunities to refer clients for refinancing and to grow within the Origination department.

Competenze

• College degree preferred; high-school diploma required.
• Over 1 year of collections experience preferred but not required.

Mansioni

• Demonstrate positivity, courtesy, and helpfulness when dealing with homeowners.
• Use a blend of manual and automated calling strategies to locate past due homeowners and set up customized payment strategies.
• Develop workable payment solutions that satisfy clients/investors and our company.
• Handle inbound Customer Service calls, assist with questions from website assistance, escrow to processing payoffs.
• Process homeowners’ mortgage payments.
• Offer/refers eligible homeowners for refinancing opportunities to the Originations department.
• Arrive at work on-time for all shifts; comply with remote work policy.
• Achieve company performance goals.
• Take part in continuous training in company policies/procedures and industry regulations.
• Consistently represent the company in a positive and professional manner.
• Perform related duties as assigned by supervisor.

Conoscenze

Negotiation skills

Telephone communication

English fluency

Microsoft Office

Skip-tracing

Professional conduct

Attention to detail

Strong work ethic

Self-motivation

Spanish (bonus)

Formazione

High school diploma

College degree preferred

Strumenti

Skip-tracing solutions

Okta Verify

Descrizione del lavoro

Newrez LLC is seeking a Performing Loan Consultant to deliver outstanding customer service in a fast-paced call center, guiding homeowners through past-due mortgage issues and creating practical payment solutions.

The role emphasizes negotiation, problem-solving, and adherence to industry regulations, with opportunities to refer clients for refinancing and to grow within the Origination department.