26-27 Technology Specialist / Trainer

Somerville Public Schools; Somerville (MA); In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Somerville Public Schools seeks a Technology Specialist/Trainer to provide instruction, training, and resources to facilitate classroom technology use and student knowledge. The role includes integrating technology to enhance learning, installing hardware/software, and supporting servers and networks.

The position also involves delivering technology-related courses and professional development to district staff as directed by the Director of Technology.

Competenze

• Associate’s Degree in Computer Technology or Information Systems plus 3–5 years of experience, or equivalent training and experience.
• Valid Massachusetts Driver’s License.
• Ability to perform multiple technical tasks and periodically upgrade skills to meet changing conditions.
• Basic math including fractions, percentages, and ratios; ability to read technical information and create documents.

Mansioni

• Assess malfunctions of computer and network hardware, software, or devices to identify repair needs.
• Assist the Technology Department in managing network equipment to maintain site operations.
• Provide remote assistance to troubleshoot workstation issues.
• Configure classroom servers and shared devices to ensure operational use of applications.
• Install hardware, peripherals, and software across classrooms, labs, and media centers.
• Maintain computers and audiovisual equipment to keep them safe and functional.
• Document activities and maintain records for reference and audits.
• Train staff on software and hardware operations to maximize capabilities.
• Contribute to efficiency by assisting other personnel as needed.

Conoscenze

Technical troubleshooting

Remote support

Documentation

Communication

Formazione

Associate’s Degree in Computer Technology or Information Systems

Strumenti

Diagnostic software

Descrizione del lavoro

Position Summary

The Technology Specialist/ Trainer is responsible for providing instruction, training, and resources in order to facilitate the use of technology in the classroom to increase student use and knowledge about technology. More specifically, the Technology Specialist/ Trainer serves the purpose/s of integrating technology to enhance the learning environment; installing and maintaining computer hardware and software; overseeing classroom server configurations; providing technical support to site administrators, staff and students; and resolving school site operational issues.

The Technology Specialist/ Trainer is responsible for providing instruction, training, and resources in order to facilitate the use of technology in the classroom to increase student use and knowledge about technology. More specifically, the Technology Specialist/ Trainer serves the purpose/s of integrating technology to enhance the learning environment; installing and maintaining computer hardware and software; overseeing classroom server configurations; providing technical support to site administrators, staff and students; and resolving school site operational issues. In addition, the Technology Specialist/Trainer will provide technology - related courses and professional development to district staff as directed by the Director of Technology.

Essential Functions & Responsibilities

• Assess malfunctions of computer and network hardware, software applications or electronic equipment for the purpose of identifying repair and replacement needs.


• Assist the Technology Department in managing and maintaining network equipment for the purpose of maintaining overall site operations.


• Assist users via remote connection for the purpose of troubleshooting and/or resolving workstation issues.


• Confer with Technology Department to configure classroom servers, peripheral and shared devices (e.g. printers, multimedia components, scanners, etc.) for the purpose of ensuring operational use of computer applications.


• Install computer hardware, peripherals, and application software for the purpose of maintaining overall site operations (classrooms, library, theaters, computer labs, etc.).


• Maintain computers, peripherals, and electronic equipment (e.g. television systems, projectors, video cameras/recorders, electronic controllers, theater systems, etc.) for the purpose of maintaining equipment in a safe and functional operating condition.


• Maintain manual and electronic documents, files and records (e.g. preventive maintenance, purchases, inspections, repair logs, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.


• Maintain user accounts on classroom servers (e.g. authorization, access, passwords, etc.) for the purpose of regulating access to files and folders.


• Perform basic network troubleshooting for the purpose of maintaining critical site operations.


• Prepare status reports, user guides and related materials for the purpose of documenting activities and providing written reference.


• Recommend hardware and software acquisitions, with approval of Technology Department (e.g. assessing needs, justifying purchases, etc.) for the purpose of ensuring availability of required technology.


• Respond to a variety of questions from site staff, parents and students for the purpose of providing information, guidance or referral.


• Support classroom activities for technology related classes (e.g. Applied Technology, Performing Arts, Library Media Center and Telecommunications, etc.) for the purpose of providing information regarding procedures, processes and safety.


• Train school site staff on a variety of software applications and hardware operations (e.g. email, student grading, word processing, spread sheet applications, etc.) for the purpose of providing ongoing support and maximizing the capabilities of assigned staff.


• Assist other personnel as may be required for the purpose of contributing to the efficiency and effectiveness of the work unit.


• Attend school site and Technology Department meetings for the purpose of providing and/or gathering information relating to job functions.


• All other related duties as assigned by the Director of Technology.

Qualifications

• Minimum of an Associate’s Degree in Computer Technology or Information Systems supplemented with specialized computer courses and 3 to 5 years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.


• Valid Massachusetts Driver’s License.


• Demonstrated ability to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skills required to satisfactorily perform the functions of the job include: utilizing diagnostic and application software; adhering to safety practices; and maintaining accurate records.


• Demonstrated ability to perform basic math, including calculations using fractions, percentages, and/or ratios; read technical information, compose a variety of documents, and/or faciliti...