24x7 Remote Technical Support Engineer (EMEA)

remote work; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

ClickHouse is seeking a globally available remote Support Engineer to own technical customer support across EMEA and, as needed, across the Americas and APJ. You will handle cases, chats, Slack, community interactions, and video meetings to ensure excellent service.

You will develop solutions for ClickHouse Cloud and open-source, sharing insights via documentation, blogs, and training. Collaboration with global teams and mentoring are key aspects of the role.

Qualifications

• Technical breadth in ClickHouse open-source or ClickHouse Cloud, or related domains.
• Experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, or similar.
• Available for 24x7 support in a global distributed environment.

Responsibilities

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions for ClickHouse Cloud and open-source to share via documentation, blogs, and training.
• Collaborate with global teams to define functionality required by users and customers.
• Mentor and train colleagues, users, and customers.
• Provide first-line technical engineering support within SLAs and maintain strong relationships.

Skills

ClickHouse open-source

ClickHouse Cloud

Technical support

Remote collaboration

Job description

ClickHouse is seeking a globally available remote Support Engineer to own technical customer support across EMEA and, as needed, across the Americas and APJ. You will handle cases, chats, Slack, community interactions, and video meetings to ensure excellent service.

You will develop solutions for ClickHouse Cloud and open-source, sharing insights via documentation, blogs, and training. Collaboration with global teams and mentoring are key aspects of the role.