Remote Global Technical Support Engineer - 24x7

ClickHouse; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

ClickHouse is expanding its global Support Engineering team and seeks a Technical Customer Support Engineer. This customer-facing role supports users worldwide across multiple time zones via chat, Slack, calls, and video meetings.

You will triage tickets, build solutions for ClickHouse Cloud and Open-Source, create docs and trainings, and partner with Engineering, GTM, and Product Management to improve functionality. You will mentor colleagues and help maintain high SLAs.

Qualifications

• Broad technical knowledge of ClickHouse Open-Source or ClickHouse Cloud.
• Experience in customer-facing roles such as Support Engineer or Solutions Engineer.
• Strong written and spoken communication for global customers.
• Ability to work in a 24x7 global support environment.

Responsibilities

• Triaging support tickets and guiding customers across multiple regions.
• Develop solutions using ClickHouse Cloud and Open-Source for documentation and training.
• Collaborate with cross-functional teams to define required features and fixes.
• Mentor colleagues and share knowledge to uplift the support organization.

Skills

Strong communication

Remote work capability

Team collaboration

Tools

ClickHouse Open-Source

ClickHouse Cloud

Slack

Video meetings

Job description

ClickHouse is expanding its global Support Engineering team and seeks a Technical Customer Support Engineer. This customer-facing role supports users worldwide across multiple time zones via chat, Slack, calls, and video meetings.

You will triage tickets, build solutions for ClickHouse Cloud and Open-Source, create docs and trainings, and partner with Engineering, GTM, and Product Management to improve functionality. You will mentor colleagues and help maintain high SLAs.