Technical Customer Support Engineer - EMEA

Vector; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

ClickHouse is seeking a globally available remote Support Engineer to own technical customer support across EMEA and, as needed, across the Americas and APJ. You will handle cases, chats, Slack, community interactions, and video meetings to ensure excellent service.

You will develop solutions for ClickHouse Cloud and open-source, sharing insights via documentation, blogs, and training. Collaboration with global teams and mentoring are key aspects of the role.

Qualifications

• Technical breadth in ClickHouse open-source or ClickHouse Cloud, or related domains.
• Experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, or similar.
• Available for 24x7 support in a global distributed environment.

Responsibilities

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Develop solutions for ClickHouse Cloud and open-source to share via documentation, blogs, and training.
• Collaborate with global teams to define functionality required by users and customers.
• Mentor and train colleagues, users, and customers.
• Provide first-line technical engineering support within SLAs and maintain strong relationships.

Skills

ClickHouse open-source

ClickHouse Cloud

Technical support

Remote collaboration

Job description

About the role

ClickHouse is a global provider of database and analytics solutions. This role owns technical customer support across EMEA and, as needed, across the Americas and APJ, including ticketing, chats, and video meetings to ensure excellent service.

What you'll do

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions for ClickHouse Cloud and open-source to share via documentation, blogs, and training
• Collaborate with global teams to define functionality required by users and customers
• Mentor and train colleagues, users, and customers
• Provide first-line technical engineering support within SLAs and maintain strong relationships

What they're looking for

• Technical breadth in ClickHouse open-source or ClickHouse Cloud, or related domains
• Experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, or similar
• Available for 24x7 support in a global distributed environment
• Strong communication and ability to work fully remote with reliable connectivity
• Team oriented, empathetic, self-driven, and eager to learn

For applicants in Nigeria

• The listing states eligibility for EMEA; it does not specify Nigeria-specific hiring details. Confirm during interview process.
• The listing mentions global remote work but does not specify timezone requirements. The timezone expectation is not stated here; confirm during interview.
• The listing does not indicate contractor versus employee status. Confirm during interview.
• Pay currency or range is not stated. Confirm during interview.
• Visa or work authorization notes are not stated. Confirm during interview.