24x7 Major Incident & Problem Management Analyst

Wyndham; Orlando (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering exceptional experiences to millions of travelers.

The Analyst, Incident and Problem Management provides 24x7 support on a rotating schedule for Major Incident Management, assesses incidents, and coordinates root cause analysis with IT teams to drive faster resolutions. We value strong written and verbal communication, collaboration across teams, and the ability to translate complex concepts

Qualifications

• Bachelor's degree in computer science, information technology, or related field, or equivalent experience.
• ITIL certification is preferred.
• Experience with ITIL Incident and Problem Management processes.

Responsibilities

• Provide 24x7 support for Major Incident Management on a rotating schedule.
• Assess incidents and elevate to appropriate technical teams.
• Track progress and deliver status communications to stakeholders.
• Coordinate root cause analysis activities through the Problem Management process.

Skills

ITSM platforms

ITIL knowledge

Strong communication

Microsoft Office

Education

Bachelor's degree in CS/IT

Tools

HEAT

Zendesk

Jira

ServiceNow

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering exceptional experiences to millions of travelers.

The Analyst, Incident and Problem Management provides 24x7 support on a rotating schedule for Major Incident Management, assesses incidents, and coordinates root cause analysis with IT teams to drive faster resolutions. We value strong written and verbal communication, collaboration across teams, and the ability to translate complex concepts