24/7 Incident & Problem Management Analyst

Travel + Leisure Co.

Orlando (FL)

On-site

USD 70,000 - 100,000

Full time

6 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking an Analyst for Incident and Problem Management to provide 24x7 support on a rotating schedule for Major Incidents. You will assess incidents, elevate to technical teams, track progress, and deliver timely communications to leadership.

The role requires ITIL familiarity, strong communication, and experience with ITSM tools. You will coordinate RCA activities and collaborate across large enterprise teams to ensure rapid problem resolution.

Qualifications

Bachelor’s degree in computer science, information technology, or related field, or equivalent experience.
ITIL certification preferred.
Experience with ITIL Incident and Problem Management and related processes.
3+ years in IT or IT Service Management in a large enterprise.

Responsibilities

Provide 24x7 support on a rotating schedule for Major Incident Management.
Assess incidents and elevate to appropriate technical teams.
Track progress, manage time, and deliver status communications to stakeholders.
Coordinate root cause analysis activities through the Problem Management process.