24x7 Incident & Problem Management Specialist

Travel Leisure Resort Development Inc; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

PTO

Holidays

Life insurance

Disability

Wellness program

Job summary

Travel + Leisure Co. seeks an Analyst, Incident and Problem Management to provide 24x7 Major Incident support on a rotating schedule. You will assess incidents, escalate to technical teams, track progress, and communicate status to stakeholders.

The role requires a Bachelor’s in CS or related field, ITIL knowledge (cert preferred), and 3+ years in IT or service management. Strong communication and ability to work across large enterprise teams are essential.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• ITIL certification preferred.
• 3+ years in IT, ITSM roles.

Responsibilities

• Provide 24x7 Major Incident management support.
• Assess incidents and escalate to technical teams.
• Communicate status to Incident Response Team and leadership.
• Coordinate RCA activities through Problem Management.

Skills

ITIL

Incident mgmt

Problem mgmt

ServiceNow

Jira

Zendesk

HEAT

Education

Bachelor’s degree in CS or IT

Tools

ServiceNow

Jira

Zendesk

HEAT

Job description

Travel + Leisure Co. seeks an Analyst, Incident and Problem Management to provide 24x7 Major Incident support on a rotating schedule. You will assess incidents, escalate to technical teams, track progress, and communicate status to stakeholders.

The role requires a Bachelor’s in CS or related field, ITIL knowledge (cert preferred), and 3+ years in IT or service management. Strong communication and ability to work across large enterprise teams are essential.