24/7 Workplace Experience Leader

JLL; Richardson (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive Medical/Dental/Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Workplace Experience Manager to lead a 24/7 Center of Excellence for a large client in Richardson, TX. You will oversee facilities operations, vendor management, and client-facing leadership, ensuring service quality across all shifts and compliant operations.

The role demands a seasoned professional with 5+ years in workplace experience or hospitality, strong budget control, and experience managing subcontractors in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 5+ years in workplace experience, facilities management or hospitality, with 2+ years leading a team or site.
• Demonstrated P&L or budget ownership with delegated spend authority.
• Experience managing subcontractors including sourcing, score carding and corrective action.
• Experience in 24/7 or multi-shift operations.
• Working knowledge of lease structures and landlord obligations.
• Fluency in operational data: dashboard to root cause to recommendation independently.
• Exceptional customer service and professional communication at all levels.
• Proficiency in MS Office Suite, CMMS and space management platforms.

Responsibilities

• Hold single-point accountability for 24/7 service delivery across all shifts, including subcontracted services.
• Own site operating plan, service standards and escalation matrix; update the playbook as needed.
• Lead JLL and subcontracted teams: manage rosters, coverage, performance and development.
• Design 24/7 coverage model and close gaps before they impact service.
• Set and audit shift handover standards for seamless continuity.
• Resolve operational bottlenecks and workplace conflicts with minimal guidance.
• Ensure facilities operations meet local, state, national and client requirements; maintain compliance.

Skills

Workplace experience

Team leadership

Budget ownership

Subcontractor management

24/7 operations

Lease knowledge

MS Office

Vendor coordination

Incident command

Hospitality focus

Education

Bachelor's Degree

Tools

CMMS

Space management

MS Office

Job description

JLL is seeking a Workplace Experience Manager to lead a 24/7 Center of Excellence for a large client in Richardson, TX. You will oversee facilities operations, vendor management, and client-facing leadership, ensuring service quality across all shifts and compliant operations.

The role demands a seasoned professional with 5+ years in workplace experience or hospitality, strong budget control, and experience managing subcontractors in a fast-paced environment.