24/7 Workplace Experience Leader

JLL; Dallas (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Workplace Experience Manager in Richardson, TX to lead a 24/7 Center of Excellence, overseeing service delivery, vendor teams and client relationships. You will own budgets, develop operating plans, and ensure compliance across shifts to maintain high standards of workplace experience.

The role requires 5+ years in facilities or hospitality, plus 2+ years of team leadership. On-site schedule, strong communication and strategic thinking are essential for success.

Qualifications

• 5+ years in workplace experience, facilities management or hospitality, with 2+ years leading a team or site.
• Demonstrated P&L or budget ownership with delegated spend authority.
• Experience managing subcontractors including sourcing, score carding and corrective action.
• Experience in 24/7 or multi-shift operations.
• Working knowledge of lease structures and landlord obligations.
• Fluency in operational data: dashboard to root cause to recommendation independently.

Responsibilities

• Hold single-point accountability for 24/7 service delivery across all shifts, including subcontracted and landlord services.
• Own site operating plan, service standards and escalation matrix; updates the playbook as the operation evolves.
• Lead JLL and subcontracted teams: manage rosters, coverage, performance and development.
• Design 24/7 coverage model and close gaps before they impact service.
• Set and audit shift handover standards for seamless continuity.
• Resolve operational bottlenecks with minimal guidance from upper management.
• Ensure all facilities operations meet local, state, national and client-specific requirements; maintain compliance.

Skills

Team leadership

Facilities management

Budget ownership

Vendor management

Customer service

Data-driven decisions

Education

High School diploma or equivalent

Bachelor's degree or equivalent

Tools

MS Office

CMMS

Space management platforms

Job description

JLL is seeking a Workplace Experience Manager in Richardson, TX to lead a 24/7 Center of Excellence, overseeing service delivery, vendor teams and client relationships. You will own budgets, develop operating plans, and ensure compliance across shifts to maintain high standards of workplace experience.

The role requires 5+ years in facilities or hospitality, plus 2+ years of team leadership. On-site schedule, strong communication and strategic thinking are essential for success.