24/7 Workplace Experience Leader

JLL; Tulsa (OK); On-site; USD 78,000 - 98,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay access

Job summary

JLL is seeking a Workplace Experience Manager to lead a 24/7 call center facility in Tulsa, OK, acting as the primary accountable voice for service delivery, teams, and vendors. The role blends hospitality with site leadership, ensuring continuous operations and client satisfaction across all shifts.

The position requires 5+ years in workplace experience or facilities management, budget ownership, and experience with subcontractors.

Qualifications

• 5+ years in workplace experience, facilities management or hospitality, with 2+ years leading a team or site
• Demonstrated P&L or budget ownership with delegated spend authority
• Experience managing subcontractors including sourcing, score carding and corrective action
• Experience in 24/7 or multi-shift operations
• Working knowledge of lease structures and landlord obligations
• Fluency in operational data: dashboard to root cause to recommendation independently
• Exceptional customer service and professional communication at all levels
• Proficiency in MS Office Suite, CMMS and space management platforms

Responsibilities

• Hold single-point accountability for 24/7 service delivery across all shifts, including subcontracted and landlord services
• Own site operating plan, service standards and escalation matrix; updates the playbook as the operation evolves
• Lead JLL and subcontracted teams: manage rosters, coverage, performance and development
• Design 24/7 coverage model and close gaps before they impact service
• Set and audit shift handover standards for seamless continuity
• Resolve operational bottlenecks and workplace conflicts with minimal guidance from upper management
• Ensure all facilities operations meet local, state, national and client-specific requirements; maintain compliance documentation and proactively address regulatory gaps
• Chair weekly, monthly and quarterly performance reviews with the client
• Build annual budget, own monthly forecast and write variance narratives
• Source, negotiate and award subcontracted services within authority
• Run vendor scorecards and quarterly reviews; Partner with JLL Sourcing to issue corrective action or replace underperformers

Skills

Workplace experience

Facilities management

Team leadership

Budget ownership

Vendor management

Education

Bachelor's Degree or related area

Tools

CMMS

MS Office Suite

Space management platforms

Job description

JLL is seeking a Workplace Experience Manager to lead a 24/7 call center facility in Tulsa, OK, acting as the primary accountable voice for service delivery, teams, and vendors. The role blends hospitality with site leadership, ensuring continuous operations and client satisfaction across all shifts.

The position requires 5+ years in workplace experience or facilities management, budget ownership, and experience with subcontractors.