24/7 Tolling Operations Support Specialist

Electronic Transaction Consultants Corporation; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid days off

Health and Dental plans

Retirement plans

EFAP

Employee referral program

Job summary

Electronic Transaction Consultants Corporation is seeking an Operations Support Specialist to provide hands-on operational and technical support for tolling technology and lane controller systems nationwide. The role collaborates with field technicians, IT, and customers to sustain system availability and high satisfaction.

Responsibilities include incident management through ServiceNow, monitoring system health, and assisting in hardware/software deployments.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Provide front-line technical support to internal and external customers.

Skills

Troubleshooting

ServiceNow

Linux

Windows Server

Monitoring dashboards

Incident management

Customer service

Education

High school diploma or equivalent

Technology/IT-related certificate or degree

2+ years in customer service/technical support/IT field

Tools

ServiceNow

Linux OS

Windows Server

Monitoring tools

ITS/ tolling systems knowledge

Job description

Electronic Transaction Consultants Corporation is seeking an Operations Support Specialist to provide hands-on operational and technical support for tolling technology and lane controller systems nationwide. The role collaborates with field technicians, IT, and customers to sustain system availability and high satisfaction.

Responsibilities include incident management through ServiceNow, monitoring system health, and assisting in hardware/software deployments.