24/7 Technology Incident Leader | Incident Command & Recovery

Burtch Works; Brooklyn (OH); Hybrid; USD 64,000 - 91,000; Full time

Benefits offered by this job

Contract length: 08/24/2026–08/13/2027

On-call rotation

Job summary

Burtch Works is seeking a Technology Incident Manager to lead the timely restoration of critical services during technology disruptions. This onsite/offsite role requires coordinating cross-functional teams, guiding investigations, and ensuring effective communication across stakeholders.

The position includes 24/7 support, on-call rotations, potential overnight hours, and weekend rotations. Remote candidates will be considered, with interview onsite preferred, and it supports a strong focus on

Qualifications

• Bachelor's degree or equivalent in IT, CS, Business, or related field.
• 3+ years of experience leading technical projects, incident response efforts, or cross-functional technology initiatives.
• IT governance, security operations, and disaster recovery awareness is preferred.

Responsibilities

• Lead identification, assessment, and resolution of critical technology incidents affecting enterprise operations.
• Facilitate and manage incident response calls with diverse technical and business stakeholders.
• Assess scope and impact of incidents and determine appropriate support teams and escalation paths.
• Guide troubleshooting across distributed systems, networks, applications, and mainframes.
• Collaborate with vendors and internal teams to drive resolution and timely communication.
• Escalate critical issues to senior leadership and provide progress updates.
• Coordinate with communications for timely incident notifications.
• Conduct post-incident reviews to identify root causes and improvements.
• Maintain and review critical recovery documentation for accuracy and usability.
• Support continuous improvement of detection, response, and recovery processes.
• Participate in production readiness reviews to align with incident management protocols.

Skills

Incident management

Crisis leadership

Communication

Risk assessment

ITIL Foundation

Education

Bachelor's degree or equivalent in IT/CS/Business

Job description

Burtch Works is seeking a Technology Incident Manager to lead the timely restoration of critical services during technology disruptions. This onsite/offsite role requires coordinating cross-functional teams, guiding investigations, and ensuring effective communication across stakeholders.

The position includes 24/7 support, on-call rotations, potential overnight hours, and weekend rotations. Remote candidates will be considered, with interview onsite preferred, and it supports a strong focus on