Senior Incident Manager, 24x7 Site Reliability Lead

Fairygodboss; Phoenix (AZ); On-site; USD 100,000 - 204,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC is seeking a Business Technology Manager Sr. - Incident Management to lead a global, shift-based Major Incident team. Based in Phoenix, AZ, you will coordinate recovery of critical incidents, partner with senior technology leaders, and drive improvements across incident management processes.

The role focuses on leadership, communication, and operational oversight in a 24x7 environment. The position emphasizes collaboration with Risk and Audit, with a strong emphasis on delivering rapid

Qualifications

• Roles typically require a university/college degree.
• 8+ years of industry experience is typical.
• At least 5 years of prior management experience is typically required.

Responsibilities

• Provide IT and business management solutions for strategic opportunities.
• Identify, evaluate and direct cost-effective, complex solutions.
• Serve as central contact for business demand management and technology expenditures.
• Manage consulting services and communications for process-improvement projects.
• Translate complex requirements into functional/non-functional specifications.

Skills

Application Development

Business Management

Customer Solutions

Design

Group Problem Solving

IT Incident Management

Process Improvements

Release Management

Site Reliability Engineering

Software Solutions

User Experience (UX) Design

Education

Bachelor's

Job description

PNC is seeking a Business Technology Manager Sr. - Incident Management to lead a global, shift-based Major Incident team. Based in Phoenix, AZ, you will coordinate recovery of critical incidents, partner with senior technology leaders, and drive improvements across incident management processes.

The role focuses on leadership, communication, and operational oversight in a 24x7 environment. The position emphasizes collaboration with Risk and Audit, with a strong emphasis on delivering rapid