Senior Incident Management & Tech Ops Lead

Fairygodboss; Denver (CO); On-site; USD 100,000 - 204,000; Full time

Job summary

PNC is seeking a Business Technology Manager Sr. – Incident Management within the SRC to lead a globally distributed 24x7 team and coordinate recovery during critical incidents.

The role combines people leadership, executive communication, and operational oversight across multiple technology domains. Typically office-based with flexible scheduling, this position operates during business hours with potential after-hours support during critical incidents, and requires collaboration with senior

Qualifications

• University/college degree required; Masters preferred.
• 8+ years industry experience; 5+ years in management.
• Experience with incident management and risk/audit.

Responsibilities

• Provide IT solutions for cross-functional opportunities and cross-functional applications.
• Own and direct evaluation of cost-effective solutions meeting complex requirements.
• Serve as central point for demand management, technology expenditures, and client relations.
• Manage consulting services and communications on process improvements to support product strategies.
• Analyze complex client requirements and translate into functional/non-functional specs.

Skills

Application Development

Business Management

Customer Solutions

Design

Group Problem Solving

IT Incident Management

Process Improvements

Release Management

Site Reliability Engineering

Software Solutions

UX Design

Education

Bachelor's degree

Job description

PNC is seeking a Business Technology Manager Sr. – Incident Management within the SRC to lead a globally distributed 24x7 team and coordinate recovery during critical incidents.

The role combines people leadership, executive communication, and operational oversight across multiple technology domains. Typically office-based with flexible scheduling, this position operates during business hours with potential after-hours support during critical incidents, and requires collaboration with senior