24/7 Switchboard & Patient Concierge

Penn State Health; Camp Hill (Cumberland County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition discount

Full-time benefits

Job summary

Penn State Health Holy Spirit Medical Center in Camp Hill, PA, seeks a Telecommunications Agent 1 - Switchboard to provide 24/7 telephone coverage, assist callers courteously, and relay information to providers. The role supports front-desk operations and hospital communications.

Responsibilities include activating emergency and non-emergency procedures, documenting appropriately, and reflecting emergent changes after hours. Full-time position with shift variety and differential pay.

Qualifications

• High School Diploma or GED required.
• One year related experience preferred.

Responsibilities

• Provide 24/7 telephone coverage for PSH Holy Spirit Medical Center.
• Provide courteous and compassionate assistance to all callers.
• Contact providers using their preferred method of contact.
• Activate emergency and non-emergency procedures and document appropriately.
• Provide patient information and directions at the front desk.

Education

High School Diploma or GED

Job description

Penn State Health Holy Spirit Medical Center in Camp Hill, PA, seeks a Telecommunications Agent 1 - Switchboard to provide 24/7 telephone coverage, assist callers courteously, and relay information to providers. The role supports front-desk operations and hospital communications.

Responsibilities include activating emergency and non-emergency procedures, documenting appropriately, and reflecting emergent changes after hours. Full-time position with shift variety and differential pay.